All prices quoted online are shown both including and excluding UK VAT where applicable. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice. It may be that prices are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.
Orders are always shipped at the first opportunity. If an item is not in stock it may be necessary to order that item from one of our suppliers before it can be dispatched. In which case delivery can be delayed. If we are unable to supply items you have ordered due to them being out of stock we will contact you to inform of the delay, or to see if an alternative item would be suitable.
We aim to despatch all on line orders placed before 4:00pm on the same day. In some cases this may not be possible due to nil-stocks. However, we are currently despatching 97% of these orders. We will e-mail tracking details as the goods leave our premises.
More details on our delivery policy can be found by clicking here.
We accept payment by all major credit and debit cards as well as Paypal. As of February 2008 we no longer accept personal or business cheques. UK bankers drafts are accepted.
Most on-line credit card transactions are processed through SagePay. This is one of the UK's largest payment gateways. At HGV Direct we do not collect or have access to your credit card details. All information is collected off-site through the SagePay website. We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently.
More details on our returns policy can be found by clicking here.
We make every effort to ensure that the product images we use are accurate and up to date. All product images are either owned by HGV Direct or are used with the permission of the originator and remain the copyright of the originator. Unauthorised use of images owned by HGV Direct will be taken very seriously.
We make every effort to ensure that the product information we use is accurate and up to date. All product descriptions are used with the permission of the originator and remain the copyright of the originator. Manufacturer and Land Rover part numbers are used for identification purposes only and do not imply or indicate the identity of the manufacturer.
We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible. Complaints can be made via Contact us.